Here at My Financial Solutions we are committed to providing a high quality, fast, flexible and friendly service. We understand that on occasion you may feel that we haven't met the high standards to which we aspire and therefore have put the following procedure in place –
I.All complaints should be addressed in writing to the Managing Director who can be contacted by post at My Financial Solutions Ltd, Trafford House, Southmoor Road, Manchester, M23 9XD.
II.The Managing Director will write to you within 5 working days to acknowledge receipt of your compliant.
III.The board will consider details of the complaint and the Managing Director will inform you in writing of the action we have taken and the reasons for this within 4 weeks of receipt of your complaint.
IV.In practice the majority of complaints should be resolved at this stage but you do however have further steps, which you can take if you are dissatisfied with our response.
V.If following receipt of our final response you feel that we haven't addressed your complaint in a positive and satisfactory manner then you can refer the matter to the Financial Ombudsman Service.
Consumer helpline : 0845 080 1800
The Financial, Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
VI.We keep a record of each and every complaint that is brought to our attention. You are entitled to request a copy of our records, which are kept for a period of six years.